To retrieve your password, click on the Log In link in the upper right of the website, then click on the "Forgot your password/username" link under the Log In area. Enter your Trico email address into the Email field under Password Reset and click the "Send reset link" button.

You will receive an email with a link to a password reset page.  Enter in your new password and save.  You will instantly be logged in.

If you are getting a blank white screen when trying to launch the course, right click on the right screen and select the option "reload frame". You may need to do this more than once before the cache is significantly cleared enough in order to display the course.

If the problem persists, you can try clearing your browsers cache by following the instructions here: refreshyourcache.com.

Depending on the settings you have enabled or disabled on your browser, it may be a good idea to try a completely different browser, like Google Chrome, or Mozilla Firefox.

Some courses may not be compatible with iOS devices such as iPhone or iPad.  If you are on iOS, we recommend using Chrome, Edge, or Firefox and avoid Safari.

Resume the course again and it should start on the final slide.  Try navigating to the slide before using the Previous button as sometimes courses mark completion on the second last slide.  On rare occasions, that completion call may be interrupted by an issue with your internet connection or on the server.

If you're still unable to see your course marked as completed, please submit a support ticket here with a screenshot of your last slide in the course.

Please ensure there are no actions or interactivities on the screen that you may need to click on to proceed. If you are certain that the course is locked up, close the course and relaunch it. You can also try clearing your browsers cache by following the instructions here: refreshyourcache.com. If the problem persists, please contact HR or Trico support.

Please ensure that you have a good, fast connection to the internet. Using internet at peak times can cause issues where the course appears to freeze, this happens while the course is trying to buffer. You can either try again during non-peak hours or a different network that his a better internet connection.

Course certificates (if available) can be downloaded directly under your account. Once you have logged in, click on the red "My Account" button and then click on "My Transcripts", locate the course you are trying to download the certificate for and click on the certificate number to download.

Course certificates (if available) can be downloaded directly under your account. Once you have logged in, click on the red "My Account" button and then click on "My Transcripts", locate the course you are trying to download the certificate for and click on the certificate number to download.

You can also click on the "resend" link to have your certificate emailed to you. Please ensure that the email isn't ending up in your spam or junk filters.